Privacy policy
Privacy policy
This Privacy Policy describes how equieire.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Contact
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@equieire.com or by mail using the details provided below:
Equieire Equestrian Unit 1, 5 Hazelwood Bank, Buckandhounds, Dublin 22, D22 DK76, Ireland.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
- Device information
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: shared with our processor Shopify
- Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site, also your name, address and email address.
- Order information
- Purpose of collection: to provide products or services to you to fulfil our contract, process your payment information, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify, Meta, Payment Vendors, An Post, and UPs.
- Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, google pay, Paypal, email address, and phone number.
Minors
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
- We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
- We use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Lawful basis
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We [DO NOT] engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
- Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
- Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.
Your rights
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies Necessary for the Functioning of the Store
| Name | Function | Duration |
|---|---|---|
| _ab | Used in connection with access to admin. | 2y |
| _secure_session_id | Used in connection with navigation through a storefront. | 24h |
| _shopify_country | Used in connection with checkout. | session |
| _shopify_m | Used for managing customer privacy settings. | 1y |
| _shopify_tm | Used for managing customer privacy settings. | 30min |
| _shopify_tw | Used for managing customer privacy settings. | 2w |
| _storefront_u | Used to facilitate updating customer account information. | 1min |
| _tracking_consent | Tracking preferences. | 1y |
| c | Used in connection with checkout. | 1y |
| cart | Used in connection with shopping cart. | 2w |
| cart_currency | Used in connection with shopping cart. | 2w |
| cart_sig | Used in connection with checkout. | 2w |
| cart_ts | Used in connection with checkout. | 2w |
| cart_ver | Used in connection with shopping cart. | 2w |
| checkout | Used in connection with checkout. | 4w |
| checkout_token | Used in connection with checkout. | 1y |
| dynamic_checkout_shown_on_cart | Used in connection with checkout. | 30min |
| hide_shopify_pay_for_checkout | Used in connection with checkout. | session |
| keep_alive | Used in connection with buyer localization. | 2w |
| master_device_id | Used in connection with merchant login. | 2y |
| previous_step | Used in connection with checkout. | 1y |
| remember_me | Used in connection with checkout. | 1y |
| secure_customer_sig | Used in connection with customer login. | 20y |
| shopify_pay | Used in connection with checkout. | 1y |
| shopify_pay_redirect | Used in connection with checkout. | 30 minutes, 3w or 1y depending on value |
| storefront_digest | Used in connection with customer login. | 2y |
| tracked_start_checkout | Used in connection with checkout. | 1y |
| checkout_one_experiment | Used in connection with checkout. | session |
Reporting and Analytics
| Name | Function | Duration |
|---|---|---|
| _landing_page | Track landing pages. | 2w |
| _orig_referrer | Track landing pages. | 2w |
| _s | Shopify analytics. | 30min |
| _shopify_d | Shopify analytics. | session |
| _shopify_s | Shopify analytics. | 30min |
| _shopify_sa_p | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_sa_t | Shopify analytics relating to marketing & referrals. | 30min |
| _shopify_y | Shopify analytics. | 1y |
| _y | Shopify analytics. | 1y |
| _shopify_evids | Shopify analytics. | session |
| _shopify_ga | Shopify and Google Analytics. | session |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Complaints
As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://www.dataprotection.ie/
Ordering
What size should I buy?
f you’re not quite sure which size is right for you, refer to our size guides. They're located underneath the available sizes for each of our products. For any additional questions, contact us. We will ask your typical size and how you like to wear your tops, tights, and caps so we can suggest the best size for you!
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
What if I want to speak to someone?
We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.
Can I make changes to my order?
Once your order is placed, we are unable to make any changes, including address changes,
item changes, or cancellation requests.
If you need an address change on your package, we recommend reaching out to the carrier to update your shipping information.
What can I do if something is wrong with my order?
We hope you like you order! If there is a problem, please contact our Customer Care Team contact us.
What happens if my order is lost or stolen?
Once your items are shipped, we are not liable if they are lost or stolen. If your tracking number shows that your package was delivered but you did not receive it, please allow 2-3 more days for delivery before contacting your carrier for more information. Please contact our Customer Care Team contact us.
Shipping
Shipping
Once your order is placed, you will receive a confirmation email letting you know that our team has received your order. Shipping fees are non-refundable in the case of returns.
For information about Inernational shipping
What is your return policy?
We understand that you may occasionally want to return items that are not suitable and are happy to help you with an exchange or refund. Read our returns policy
Can I exchange an item?
We are happy to offer an exchange on any items returned to us unworn, unwashed and in perfect condition with the original returns labels attached, within 30 days of receipt of order. Please contact Customer Care in relation to returns.
How will I know you have refunded me?
Once we have received your return we will credit you via the original method of payment used and will send you a confirmation email. Please allow at least 5-7 working days for the refund to appear in your account. Please note that depending on your bank this may take up to 14 days.
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Fit and Sizing
Is there a size guide?
Yes, please refer to our size chart: tights,
What size am I?
We recommend you to select your usual dress size and check the equivalence in our Size Guide size chart tights, For example if you normally wear a UK size 10, please choose our
size S (for leggings) or size M (for tops).
Side notes : If you are between sizes, go for the smallest size for leggings and largest size for tops.. If you want a loose fit (for tops), choose 1 size larger.
What Length are the 7/8 and full length tights?
7/8 length is approximately 8 cm shorter than Full length leggings, which can also suit Petite and Children/Teenager sizes. Please see our size guide size guide for inseam measurements.
Are your tights See-through?
They aren't. Our leggings have been the result of several months of research and development, and they have been tested by professional riders of every size, and by ourselves, so we have ensured to provide you with High quality and worry-free designs. Some of our styles are even double lined.
Do all colours fit and feel the same?
All our new styles have been fit in every colour, and tested rigorously, to ensure a consistency in our fit and compression level. Colours should not affect the fit but maybe the touch of the fabric can seem a little different if shades are dark, as these require longer or repeated dying processes. Please also check the composition of the leggings to make sure you select the same fabric if you like its touch.
Does the silicone grip peel?
The protective layer of our knee grip tights may peel after one or wears. Do not worry is is normal and does not negatively effect the performance of your tights.
Product information
Do you have Washing guidelines?
Each product comes with a care label sewn at the back, inside
the waistline seam. These contain washing recommendations.
They are also indicated on each style's page, in the Product Description.
Mostly we advise that you machine wash your item inside out, at 30 degrees maximum, spin at 900 t/m maximum, and that you do not bleach and do not tumble dry.
Where are Equieire clothes Made?
Our styles were all designed here in Ireland. With a considerate mind-set, we try
our best to partner with factories within Europe, to limit our carbon foot-print and promote local economy.
However, a few of our most technologically advanced styles have to be manufactured in Asia, provided that their facilities comply with our brand Ethic, that they use sustainable materials and that they produce our garments in an eco-friendly manner (no use
of harmful chemical, plant trees, work paper free, etc...)
What fabrics does Equieire use?
We only source sustainable or sustainably produced Performance fabrics, which function allow long or intensive horse riding and other sports practice. These have been tested and selected for their best muscle compression, shape retention, temperature isolation, or water repellent properties, and for being extremely comfortable, soft and flattering enough to wear all day long, even out of the stables.
As a brand standard, all our fabrics contain Regenerated or Recycled fibers.
What about sustainability?
It is part of our brand
Ethic to only cooperate with suppliers who work sustainably and use recycled materials.
It has been a priority to ensure our furthest located partners pay a lot of effort to offset their carbon footprint (work paper less, avoid harmful chemicals, plant trees, etc...).
We keep a conscious mindset at all stages of our research and development, and all our fabrics containeither regenerated or recycled fibers, with processes such as Econyl and Repreve.
Why are Equieire products expensive?
We've tried to provide an item for every price range, and these garments are made to last, which is more profitable in the long term than fast-fashion.
There will always be extra costs occuring when developing smart designs and performance clothing, such as working with European and specialized factories, sourcing high quality and recycled materials, custom make intelligent and functional grip placements in specific composition and colorways.
Most importantly, the time spent to check and test all our products to ensure a durable quality is our first priority and remains absolutely priceless.
